Rx Assist saves your pharmacy time on prescription data extraction and Kroll busywork — pulling and verifying the details, understanding the patient context, and preparing the right path while keeping the pharmacist firmly in control.
Fill, Dispense, Transmit, and Adjudicate are never automated.
Inbound Rx → verified queue → await pharmacist verification
How it works
Rx Assist turns prescription intake into a clear, Kroll-ready workflow — automatically — while the pharmacist stays in control of the final clinical decision.
Pharmacy issue
Every illegible fax costs a tech minutes they don't have — and every misread field is a risk you don't need.
Rx Assist solution
Saves time extracting patient, prescriber, and every medication field—even when the fax is hard to read.
Pharmacy issue
New, changed, and discontinued medications are easy to miss in a busy queue.
Rx Assist solution
Each medication is checked against the live patient profile so the right path is clear before anyone retypes.
Pharmacy issue
Different staff, different shifts, different habits — the same fax shouldn't get handled five different ways.
Rx Assist solution
Rx Assist matches sig codes and completes the correct Kroll path, then awaits pharmacist verification.
Why Rx Assist
Built for Canadian pharmacies that need speed without surrendering visibility or control.
The agent handles intake, data extraction, classification, and Kroll actions—then awaits pharmacist verification so the pharmacist keeps the clinical decision.
Every minute your team isn't re-typing a fax is a minute back on the floor with patients, and a minute off your labor cost. Rx Assist pulls patient, drug, sig, and prescriber details automatically, every time.
The source prescription, extracted fields, proposed path, and Kroll action stay visible in one supervised workflow—never a black box.
Time saved
Scroll to watch intake time fall across the same stages Rx Assist already runs— extract, classify, and the Kroll path—before pharmacist verification.
Minutes per prescription stage
Extract
Classify
Kroll path
Illustrative timing for a typical fax prescription. Pharmacist verification stays in the loop—Fill, Dispense, Transmit, and Adjudicate are never automated. Multiply that by every fax your pharmacy processes in a week — that's staff time back, not just minutes.
Core modules
Purpose-built modules turn the prescription journey into one visible, supervised flow.
Intake stops eating your morning. RxConnect receives every inbound fax, sorts prescriptions from the rest, and delivers them straight into the Rx Assist Queue — nobody has to open a fax to know what it is.
Rx Assist pulls patient, drug, sig, and prescriber details from every prescription so your team spends less time on data entry—while the original fax stays in view for a quick check.
Rx Assist finds the patient, checks what is already on file, and proposes the right path for every medicine. The pharmacist can override any classification.
Run Inactivate, Automate New Rx, Auto Fill, Change in Num, or Change in Prescription—one medicine at a time, with pause, resume, and stop always available.
Show Rx Assist how your pharmacy completes a Kroll task once, then reuse that path with the same supervised controls that await pharmacist verification.
Incoming directions are matched to the sig codes your pharmacy already uses in Kroll—so staff stop retyping or guessing from free text.
The boundary is part of the product. Fill, Dispense, Transmit, and Adjudicate are never automated.
Core capabilities
From the moment a fax lands to the moment Kroll is ready for review, Rx Assist carries it end to end—then stops, every time, for the pharmacist.
Prescription details extraction
Handwritten notes, low-quality scans, multi-drug faxes, verbal orders: Assist pulls patient, prescriber, and every medication field out automatically—so your pharmacy spends less time on data entry.
Single workspace
Rx Assist connects directly to RxConnect, pulls prescription faxes out of the general queue, sorts each one, and stages it for a live profile check—ready to act on before anyone opens it.
03 · The core of Rx Assist
Every prescription is matched against the live Kroll profile and routed down the correct automated workflow—New Rx, Auto Fill, Change in Num, Change in Prescription—with zero manual re-entry. Built to keep adding workflows, not just run the ones it ships with today.
This is the part that actually saves you money — the queue empties itself, correctly, every time.
Proposed kind
The medicine is missing from Active Rxs, or the prior Rx is too stale to trust.
Assist finds the patient in Kroll, checks what is already on file, and sees no matching drug and strength. It proposes New Rx so the pharmacist can start a clean script instead of hunting for a ghost refill.
Fills drug, doctor, sig code, quantity, and days' supply—then hard-stops before Fill.
Medication line
Metformin
Why Assist proposes this
No matching Active Rx on file
Nothing matching on file for this drug and strength
Automated next step
Automate New Rx
Five Kroll actions
Multi-drug faxes continue sequentially, one medicine at a time, with a confirm between items. The pharmacist can pause, resume, or stop at any point.
Inactivate
Discontinue Rx
Automate New Rx
Hard-stop before Fill
Auto Fill
Same as Before — Due
Change in Num
Same as Before — Not Due
Change in Prescription
Copy + edit deltas
04 · Capture Agent
Every pharmacy has a task that doesn't fit a template. Capture Agent watches how it's done once, then learns to run it automatically—with the same hard-stop discipline as every workflow above.
Every capability automates up to the clinical decision point. The agent hard-stops for the pharmacist. Fill, Dispense, Transmit, and Adjudicate are never automated.
Security
Rx Assist is designed so speed never outruns accountability — for the pharmacist, the custodian, and the patient. Security isn't a checkbox here — it's why pharmacists trust the automation enough to use it.
Automation stops before Fill, Dispense, Transmit, and Adjudicate. Every path awaits pharmacist verification.
Aligned with PIPEDA and provincial health-information rules. Patient data stays in the pharmacy systems you already trust.
Source fax, extracted fields, proposed path, and Kroll action stay in one supervised workspace — never a black box.
No. Rx Assist automates intake, verification, classification, and the matching Kroll path — then awaits pharmacist verification. Fill, Dispense, Transmit, and Adjudicate are never automated.
Assist finds the patient in Kroll, checks what is already on file, and proposes a path for each medicine — New Rx, Same as Before (Due or Not Due), or Change in Prescription. The pharmacist can override any classification before automation runs.
RxConnect receives the inbound fax. Non-prescriptions stay in the fax inbox; prescriptions have their details extracted automatically, land in the Assist queue ready for review, and can move into supervised Kroll automation.
Yes. Rx Assist lives beside Kroll inside Rx-Manager and is built for Canadian community pharmacies — live profile matching, sig codes, and a hard-stop that keeps the clinical decision with the pharmacist.
Yes. Multiple pharmacist accounts at the same location can work the Assist queue. Each automated run is supervised, can be paused or stopped, and still awaits pharmacist verification before anything clinical is completed.
Yes — indirectly and measurably. Rx Assist reduces the manual re-keying, callback corrections, and missed-discontinuation risk that cost staff time every day. It doesn't reduce headcount you need; it stops your team from being the bottleneck on fax volume you already have.
Book a 20-minute walkthrough. We'll show a real fax move from inbound to Kroll-ready — then stop, exactly where it should.